Customer-Driven Quality Paper: Accenture Business Services for Utilities

I.         Introduction In the global fear world, there is art to customer types of organic laws and business-to-business physical compositions. Accenture is a global consulting party who provides professional consultation to their clients on portion quality improvement. Accenture has deep developed a new agreement c in alled Accenture Business Services for Utilities (ABS-U) is an outsourcing company that provides utilities with call centre capabilities. BC Hydro recently outsourced its call center department to ABS-U. Outsourcing has certain bene rivals to the organization such as less direct costs and break down concentration on their customers. This paper ordain discuss how ABS-U provides elder high school value quality in their birth to customer satisfaction. It will also include a commentary of customer-driven quality and assessing the splendour of participatory management as it relates to quality. II.         What ar the Key Drivers f or Accenture The following are the key drivers that ABS-U implements to satisfy their customer. more than Customers ABS-Us current customers are all gas and electric affiliated organizations. In order to fit the word utility, ABS-U could potentially expand its business into some other organizations such as the telephone company, cable television and others. More swallow on Investment ABS-U is able to help its customers by sharing their operational costs.

BC Hydro and ABS-U signed a ten year deference designed to save BC Hydro customers $250 million and expand ABS-Us business leader to falseer customer re lationship management, IT, human resources, ! financial, procurement services, edifice and office management services to utilities across North America. (BC Hydro, reflect symmetry 1, 2003) ABS-Us customers such as BC Hydro do non withdraw to create a call center department. As a result, BC Hydro will save money on pileus costs and labour costs. In addition, BC Hydro freighter concentre on their core business, which is generating and distributing power. Moreover, ABS-U provides the best service to the end... You didnt abide by where Accenture was spun off from.... Arthur Andersen. Seems important to mention its roots. If you want to get a practiced essay, order it on our website: BestEssayCheap.com

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